Appointments

Advanced booking is required. Please arrive on time — arrivals more than 15 minutes late may require rescheduling or a late fee.

Deposits

A non-refundable $50 deposit is required for certain services to secure your slot.

Cancellations

24-hour notice is required for all cancellations to avoid loss of your deposit or additional fees.

Payments

Full payment is due immediately following your service via Cash, Zelle, Cash App or Card.

Hair preparation

Arrive with your hair clean, dry and fully detangled. Additional fees apply if extra preparation is required.

Children

Children must remain calm and seated. Services may be declined if a child is unable to sit still.

Belongings

We are not responsible for any lost, stolen or misplaced items.

Hot water dipping

You must remain completely still. Do not move your head or reach for towels until instructed, to avoid severe burns.

Sharp & heat tools

Avoid sudden movements while scissors, needles or heat tools are in use.

Health & guests

Please reschedule if you are feeling unwell. No extra guests allowed unless pre-approved.

Reporting issues

Any concerns must be reported within 72 hours (3 days) of your appointment.

Refunds

No refunds will be issued under any circumstances.

Retouches

An additional fee applies for all retouches, depending on the hairstyle and damage.